|
"We especially had problems with the communication between our ambulances and our central dispatching team, and with the registration of the working hours of our drivers. We often work near the French border, where the GSM and radio connection leaves a lot to be desired. We decided to install Transics on board computers into our ambulances because we'd know exactly where our ambulances are located and we'd be able to communicate with our drivers in a correct way using data communication.", says Luc Travers, IT manager of First Care.
A better service towards the patients
At First Care, the Transics on board computer is used specifically for the sending of trip missions to the drivers, and messages from the driver to the dispatching, and for the registration of driving, waiting, and resting times. Which implies that the driver no longer has to keep a record of his hours. Also, all new appointments for a patient are passed onto dispatching immediately, and in response the patient receives the exact time at which he will be picked up. Using the Transics on board computers thus results in a considerable decrease of the paperwork and a substantial decline of the mobile phone invoices.
Faster on the scene
According to Luc Travers, IT manager of First Care: "With the computer system in our central dispatching, we always have a correct view on digital map of the location of our ambulances, at any time. In case of an urgent call, we are able to quickly locate and send out the nearest ambulance."
In short, because of the constant accessibility thanks to a faultless communication system and the decreasing wages and mobile phone costs, First Care is able to increase her productivity and offer a better service towards her patients.
|
