What is meant by SaaS?
What is SaaS?
SaaS is the acronym for Software-as-a-Service. Until recently, companies purchased, built and maintained their own IT infrastructure. SaaS now allows firms to use a shared infrastructure via the Internet. SaaS is a type of cloud computing: the service provider manages both the application and storage of data.
The popularity of SaaS is on a steep rise in the transport sector these days: an increasing number of carriers rely on SaaS for the hosting of their transport software. With SaaS, the software runs on an external server. Users can access the application via the Internet.
Carriers that use transport software, such as a transport management system (TMS) or trailer management, no longer need on-premise server capacity or IT experts. The supplier manages the server and as the software is automatically updated, users always have access to the latest version of their applications. Data are continually monitored in a secure environment. Most Service Level Agreements (SLAs) stipulate that firms can call on Service Desk support 24/7. Another benefit of SaaS is that the applications are available everywhere, via the Internet, which makes it easier to give more users access to the application. In this way, carriers can lower their upfront licensing fees.
User benefits of SaaS according to Forrester Research
Research by Forrester Research has pointed to some extra user benefits of SaaS, such as a faster user adoption. As less time is needed to bring users up to speed with SaaS, the investment in training and support is lower, while productivity is maximised.
Points to consider when purchasing transport software via SaaS
Carriers who consider switching to SaaS, should check the suppliers’ conditions with regard to the availability, monitoring and disaster recovery of their data. A proper safety plan is crucial to guarantee the continuity of the business.